Returns & Refunds Policy — DRAFT
Returns & Refunds Policy
At Body & Sleeves, your satisfaction matters. Because all of our products are made to order and custom printed just for you, our return policy reflects the nature of print-on-demand fulfillment.
Our Commitment
We stand behind the quality of every product we sell. If something arrives damaged, defective, or incorrectly printed, we will make it right — no questions asked.
What We Accept Returns / Refunds For
We offer a free replacement or full refund for:
- ✅ Items that arrive **damaged** (torn, broken, destroyed in transit)
- ✅ Items with **print defects** (misprints, faded prints, alignment issues)
- ✅ Items that are **significantly different** from what was ordered (wrong color, wrong design)
- ✅ Items that are **lost in transit** (tracking shows no movement for 30+ days)
What We Cannot Accept Returns For
Because every item is custom-made to order, we are unable to accept returns for:
- ❌ **Buyer’s remorse** (changed your mind, don’t like the design)
- ❌ **Wrong size ordered** — please check our size guides carefully before ordering
- ❌ **Color variations** — screen colors may vary slightly from printed colors; this is normal
- ❌ **Items damaged by the customer** after delivery
**Size tip:** Each product listing includes a detailed size guide. When in doubt, size up.
How to Request a Return or Refund
– Your order number
– A clear photo of the issue (damaged item, misprint, etc.)
– A brief description of the problem
Refund Processing Time
Once approved, refunds are processed within 5–10 business days depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you need a different size or color, we recommend:
Cancellations
Orders can be cancelled within 24 hours of purchase, before they enter production. After that, cancellations are not possible as your item is already being printed.
To cancel, contact us immediately at Hello.BodyandSleeves@gmail.com with your order number.
Questions?
We’re here to help. Reach out at Hello.BodyandSleeves@gmail.com and we’ll respond within 1–2 business days.
